Privacy Policy

Information We Collect

• Account information: name, email address, phone number, and login credentials.
• Location data: precise and approximate location collected from your device to enable trip matching, navigation, pickup/delivery tracking, ETA updates, and safety features. Location data is collected while the app is in use.
• Transaction data: trip or delivery details, order items, fare or fee amounts, payment status, and receipts.
• Driver or merchant verification: photos and documents, such as IDs, licenses, and permits, you submit for verification.
• Usage data: app interactions, device information, crash logs, and performance data.

How We Use Information

• Provide and improve the Services, including trips, deliveries, and tracking.
• Match passengers with drivers and merchants with customers.
• Calculate fares, fees, earnings, and commissions.
• Verify accounts and prevent fraud or abuse.
• Communicate with you about your account or support requests.

How We Share Information

We share information only as needed to operate the Services, including with:

• Other users: we share necessary trip or delivery details, including location, between passengers, drivers, and merchants to complete a service.
• Service providers: such as hosting, analytics, maps, and messaging services, including Google Maps and Firebase, to power the app.
• Legal requirements: when required by law or to protect safety, rights, or property.

Data Retention

We retain information for as long as needed to provide the Services and to comply with legal, accounting, or reporting obligations.

Security

We use reasonable safeguards to protect your data, but no method of transmission or storage is 100% secure.

Your Choices

• You can update your profile information in the app.
• You can manage location permissions in your device settings. Some features may not work without location access.

Children's Privacy

The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.